ATOL Protection

Ensuring Your Holiday Runs Smoothly

ATOL protection of your holiday means that your flights and holiday are protected by a comprehensive scheme backed by the Civil Aviation Authority which will intervene to ensure that your holiday still goes ahead in the unlikely event that your chosen airline or holiday company fails.

Total Financial Protection for Air Holidays

The air holidays and flights shown on the website are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 7115. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.

In summary, ATOL protects you from losing money or being stranded abroad in the unlikely event of our insolvency.

The Travel Trust Association

Close Encounters is member of the Travel Trust Association. Each Travel Trust Association Member provides total financial protection to both the Principal and consumer in all bookings. This is done in two stages:

1. Every TTA Member operates a trust account. This is an independent bank account to which an independent third party has been appointed Trustee. Members appoint either a Chartered or Certified Accountant, Solicitor or Banker as their Trustee. Funds are placed in this account for each consumers total financial protection.

2. The TTA Travel Protection Plan is a unique fidelity coverage that covers all clients booking with TTA Members up to £11,000 per passenger, should the funds the consumer placed with the TTA Member, not be in the Trust Account, or not been given to the Principal.

You should always check that the travel company you are booking with is a current member of the Travel Trust Association, this can be done through the Consumer Webzone or contacting the Association directly by phone 0870-8890577.

If you find yourself in the unfortunate position that a Travel Trust Association member company you have booked a holiday with cannot be contacted then you should contact the Association and notify us of this matter on 0870-8890577. You will then be given clear instructions on the procedure you need to follow.

If the company has ceased to be a member you will be required to supply proof of the booking you hold. This would mean supplying all documentation given to you by the TTA member as well as proving payment to the TTA member. You should have to hand the name of the TTA Member, the lead name on the booking and the date of departure.

In 95% of all TTA member closures the customers holidays remain unaffected and are fulfilled by the suppliers providing the product. Therefore, it is important that all customers contact the Association before deciding to re-book another holiday.

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